FAQ

1.A:Are you a direct manufacturer or a trading company?We are a direct manufacturer with our own 22,000㎡ factory and R&D center, not a trading company. All production Q:processes are completed in-house. 2.A:How many years have you been in the pet products industry?Q:We have been specialized in pet products manufacturing and export for 12 years, with rich experience in serving global brands. 3.What certifications do you have?We have BSCI, Sedex, GRS, OEKO-TEX 100, REACH and EN71 certifications. We can provide all test reports as required. 4.Do you offer OEM/ODM services?Can you help me design my own product?Yes, we provide full OEM/ODM services including design, material selection, logo printing, packaging customization, etc.We support custom size, color, fabric, logo (embroidery, screen print, DTF), packaging and even product design based on your drawings or samples. 5.Can you help me design my own product? Yes, we have a professional R&D team of 42 engineers. We can turn your ideas into real products within 14 days. 6.How long does it take to make samples?What is your bulk production lead time?Sample lead time is 7-14 working days, depending on design complexity.Normally 15-25 working days after sample approval and deposit received. Rush orders can be arranged within 10 days. 7.What payment terms do you accept?Can I get a discount for large orders?We accept Alibaba Trade Assurance, T/T (30% deposit, 70% balance before shipment), L/C at sight and PayPal for small orders.Yes, we offer tiered discounts. The larger the order quantity, the lower the unit price. Please contact us for a detailed quote. 8.How do you control product quality?Do you provide quality inspection reports?We have a 3-step quality control system: raw material inspection, in-process inspection and 100% finished product inspection. All products pass needle detection before packing.Yes, we can provide internal inspection reports for each order. Third-party inspection (SGS, Intertek) is also available at your request. 9.What shipping methods do you offer?How long does shipping take?Can you arrange shipping to my warehouse?We offer sea shipping, air shipping, express delivery (DHL, FedEx, UPS) and DDP door-to-door shipping to all major countries.- Express: 3-7 days- Air shipping: 7-12 days- Sea shipping: 25-40 days- DDP: 15-30 days.Yes, we can arrange door-to-door shipping to your designated warehouse, including all customs clearance and taxes. 10.Do you have a product catalog?Yes, we have a complete product catalog. Please leave your email and we will send it to you immediately. 11.Can I mix different styles in one order?Yes, you can mix different styles, colors and sizes in one order as long as each style meets the MOQ requirement. 12.Have you worked with any famous brands?Yes, we have long-term cooperation with many well-known brands such as Petco, Chewy and Amazon top sellers.